We are 100% sure that you will love your Beauty & Wishes purchases. But in the unlikely event you have any issues with your order please email us via firstname.lastname@example.org within 48hrs of receiving your items for eligibility & conditions.
We will provide you with an exchange or store credit for items only where: items are in saleable condition, in their original packaging with all tags still intact;
items have not been used, damaged or washed; we are notified within 48 hours upon receipt; items are sent back to us within 7 days from the date of receipt.
If you have received an incorrect or faulty item in your order we sincerely apologise, we have strict quality assurance techniques to ensure this does not happen.
If this is the case simply send images of the incorrect/faulty items to email@example.com and we will resolve the matter for you urgently.
Shipping costs are non-refundable or eligible for store credit
Keep in mind any discounted items are ineligible for return or exchange.
If you have any questions or queries please contact our dedicated customer service team via firstname.lastname@example.org with your enquiry and they will assist you further.